Who you’re buying from
Layered Goods is operated by Erik Venegas, a California sole proprietor. For order help or a unique request, email erik.layeredgoods@gmail.com. Include your order number if you have one.
Ordering and shipping
Orders are accepted every day. We ship to United States addresses only. US shipping is $6 per order for one tray. Material information and the dispatch estimate are shown before payment. Prices are in US dollars; applicable tax and shipping are additional.
Production window: orders ship within five business days of your order. Business days exclude weekends and US federal holidays. Carrier transit time starts after dispatch and is separate from production time. We will send tracking when available.
If an order is delayed
If we cannot ship within the timeframe promised at purchase, we will contact you with a revised date and the choice to agree to the delay or cancel for a full refund. We will not treat silence as agreement to a delay; if consent is not received in time to meet our obligations, we will cancel and refund the unshipped order.
Cancellations and address changes
Email as soon as possible. Standard tray orders may be cancelled for a full refund before dispatch. Address changes are possible only before the shipment is handed to the carrier. For any custom work, cancellation conditions will be provided and agreed before payment. Do not assume that emailing a request changes an order until we confirm it.
Returns for standard trays
Return window: contact us within 14 days of delivery and send the return within 14 days after we provide return instructions. Standard items must be unused, unaltered, and securely packaged. For a change-of-mind return, the customer pays return postage and the original outbound shipping charge is not refundable. There is no restocking fee. We refund the returned item’s price and applicable item tax after inspection.
Email before returning an item so we can provide the correct return address. Custom or personalized order conditions, if offered, will be disclosed separately before purchase; those conditions do not remove rights relating to defects, incorrect goods, or applicable law.
Damage, defects, wrong items, or missing deliveries
Contact us promptly with your order number and a description of the problem. Photos of the item and packaging help us investigate when available. For a defective, transit-damaged, or incorrect item, we will arrange an appropriate replacement or refund and cover any required return shipping. Please keep the packaging until we provide instructions. Contact us about missing deliveries so we can investigate with the carrier; a tracking scan alone does not end our review.
Ordinary print-layer texture and minor color variation are described in our Product Care guide. This does not excuse a product that is damaged, unusable, or materially different from its description.
Refunds
Refunds go to the original payment method. For eligible standard returns, we will inspect and issue the refund within five business days of receipt. For cancellations, non-shipment, or other situations with a legally required deadline, we will meet that deadline. Your bank may take additional time to post the credit. We do not deduct our payment-processing fee from an otherwise full refund.
Your rights
These policies do not limit rights or remedies that cannot be excluded under applicable consumer law. The policies and product details presented when you place an order apply to that order; later changes do not retroactively reduce those rights.